Nova Loyalty
Program

Experience Novella to the fullest by joining our Nova Program, where we prioritize you. Keep reading to see where your story can take you.
Ch. 1
Nova Insider

getting started:

Downloading and use the Novella app for enhanced interaction and rewards.


point accumulation:

Earn 10 Novas for every $1 spent on treatments or products, with double Novas when pre-loading the app for purchases.


benefits:

  • Choice of Scents: Lavender, Eucalyptus, Rose, Amber
  • Access to “getting ready” station
  • Double-Novas earned when the app is pre-loaded for purchases.
  • Tier 1 Birthday Gift
  • Comfort Menu: Topical Numbing Cream, Novella Chiller (cold therapy), Blanket
  • Refreshments: Hot Tea, Spa Water, Coffee, Wellness Truffle
  • Wellness Center: 1 Sauna Visit per month, 1 light therapy session per month, Halotherapy
Ch. 2
Nova Premier

ELIGIBILITY:

Achieved after accumulating a predefined number of Novas. Point Accumulation: Earn 15 Novas for every $1 spent.


point accumulation:

Earn 15 Novas for every $1 spent.


benefits:

  • Priority booking for appointments.
  • Complimentary service upgrades on skincare treatments.
  • Double-Novas earned when the app is pre-loaded for purchases.
  • Tier 2 Birthday Gift
  • Comfort Menu: Same as Tier 1, CBD Oil & Cream, Dental Block
  • Refreshment: Same as Tier 1, plus Sparkling Water, Collagen Beverage, CBD Beverage, Collagen bar, Macaron.
  • Wellness Center: weekly sauna session, weekly light therapy session, Halotherapy.
Ch. 3
Nova Elite

ELIGIBILITY:

Invitation based on high engagement and significant Nova accumulation. Consider incorporating visit frequency as a criterion.Point Accumulation: Earn 20 Novas for every $1 spent.


point accumulation:

Earn 20 Novas for every $1 spent.


benefits:

Continue for list of benefits...
Ch. 3
Nova Elite (Cont.)

benefits:
  • All benefits of the Novas Elite tier.
  • Complimentary service upgrades on select treatments.
  • Early Access to events, limited-edition products and advanced treatments.
  • Participation in Novella’s Ambassador Program, which includes workshops, treatment models, and features in promotional materials.
  • A dedicated service representative for personalized appointment and treatment planning—your own Nova-rep- How will we do this?
  • Double-Novas earned when the app is pre-loaded for purchases.
  • Annual VIP event invitation, where ambassadors can bring a guest and enjoy exclusive treatments and product previews.
  • Tier 3 Birthday Gift
  • Comfort Menu: Same As Tier 1, ProNox, Cooling Eye Patches, GABA Chews.
  • Refreshment: Same as Tier 2, Leilo Kava Calming Beverage, Kin Euphorics Beverage, Champagne, Wine, Charcuterie.
  • Wellness Center: 3x/week sauna session, 3x/week light therapy session, Halotherapy.
←